Refund

Refund Policy

tower28beauty organizes its rules on returns, exchanges, and refunds in the following sections. This page applies specifically to tower28beautycollection.shop.

How tower28beauty handles starting a request
This starting a request section covers orders and visits through tower28beautycollection.shop for tower28beauty. A return or exchange begins when you, contact us at Support@tower28beautycollection.shop before sending the item. Once the request is approved, tower28beauty will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

What tower28beauty customers should know about support
For purchases made through tower28beautycollection.shop, tower28beauty applies the following guidance on support. For return or exchange assistance, contact Support@tower28beautycollection.shop or 803-893-9656.

eligibility at tower28beauty
For purchases made through tower28beautycollection.shop, tower28beauty applies the following guidance on eligibility. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

tower28beauty: order problems
The following order problems guidance applies to the tower28beauty storefront at tower28beautycollection.shop. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

How tower28beauty handles refund timing
tower28beauty publishes this refund timing guidance for customers using tower28beautycollection.shop. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Details from tower28beauty on condition of returns
Customers using tower28beautycollection.shop can rely on the following tower28beauty guidance about condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

exceptions at tower28beauty
Customers using tower28beautycollection.shop can rely on the following tower28beauty guidance about exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Merchant Information
Business name: tower28beauty
Brand name: tower28beauty
Email: Support@tower28beautycollection.shop
Phone: 803-893-9656
Physical address: 2215 Shadow Oak Pl, Aiken, South Carolina, 29803, United States